Refund Policy

Cleanora Australia is committed to delivering professional cleaning services. This policy outlines when refunds, re-cleans, or credits may apply.

​

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Remedies are provided where required by law.

​

Re-Cleans & Refunds

• Any issues must be reported within 48 hours of service completion

• We must be given the opportunity to perform a free re-clean before a refund is considered

• Refunds are assessed at our discretion and may be partial or declined

Failure to notify us within this timeframe voids eligibility.

​

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after service completion

• Pre-existing damage, wear, or permanent stains

• Access issues or restricted service on the day

• Expectations beyond standard professional cleaning

​

Cancellations

• 48+ hours’ notice: Refund or reschedule available

• 24–48 hours’ notice: Partial refund or reschedule

• Under 24 hours or no-show: No refund

Booking or admin fees are non-refundable.

​

Contact

All refund or re-clean requests must be submitted with booking details.

Email: bookings@cleanoraaustralia.com.au

Policy Updates

Cleanora Australia reserves the right to update this policy at any time.